Privacy Policy

Introduction

Valley Restoration & Construction ("we," "our," or "us") is committed to protecting the privacy of our customers, employees, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address when you submit a contact form, request a quote, or engage our services.
• Communication Data: Records of phone calls, emails, and SMS/text messages exchanged between you and our team for service coordination and customer support.
• Service Information: Details about your property, the nature of restoration or construction work requested, insurance information, and project-related documentation.
• Website Usage Data: Browser type, IP address, pages visited, and other standard web analytics data collected automatically when you visit our website.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Schedule and coordinate restoration and construction services
• Send service updates, appointment reminders, and project notifications via phone, email, or SMS
• Process insurance claims and coordinate with insurance providers on your behalf
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

SMS/Text Messaging

By providing your phone number and opting in to receive text messages from Valley Restoration & Construction, you consent to receive SMS messages related to service updates, appointment scheduling, project notifications, and emergency communications. Message and data rates may apply. Message frequency varies based on active projects. You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at info@valleydrc.com or 970-964-4437. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Information Sharing

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party companies that assist us in operating our business, such as communication platforms, payment processors, and project management tools.
• Insurance Companies: When coordinating claims on your behalf with your express consent.
• Legal Requirements: When required by law, regulation, or legal process.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related records may be retained for the duration required by applicable construction and business regulations.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of SMS communications by replying STOP
• Opt out of marketing emails by clicking the unsubscribe link

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us: